Shipping policy

At Rebound Lab, we strive to deliver your order as quickly and safely as possible. Please review our shipping policy below before placing your order.

Order Processing

  • Orders are processed within 1-2 business days after payment has been successfully confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times are as follows:

Malaysia

  • Standard Shipping: 2-5 business days

International Orders

  • Standard shipping: 7-14 business days

Please note that delivery times are estimates and may vary depending on your location and local courier services.

Shipping Charges

Shipping fees are calculated automatically at checkout based on your delivery address and selected shipping method.

Order Tracking

Once your order has been dispatched, a tracking number will be sent to your email so you can monitor your shipment's progress.

Shipping Delay

While we do our best to ensure timely delivery, delays may occasionallly occur due to:

  • Public holidays
  • Severe weather conditions
  • Customs clearance (for international shipments)
  • Courier service disruptions
  • Unexpected circumstances beyond our control

We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct before completing your purchase. Rebound Lab is not responsible for orders delayed or undeliverable due to incorrect or incomplete information provided by the customers.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and provide an appropriate solution whenever possible.

Contact Us

If you have any questions regarding shipping or your order, please feel free to contact us via our social media channels or email.

Email: reboundlab021@gmail.com